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Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.


Any time you play a real money game at PokerStars Casino US, you earn some Reward Points. The exact amount depends on the game, as lower games like slots award more, and others like Blackjack and Video Poker award fewer Points.

We listen to our customers, and constantly evolve our rewards to bring more value, more money can’t buy experiences and more ways to win. From Power Path– giving everyone a shot at access to the biggest live and online Poker events, to Red Spade Passes giving access to the ultimate fan racing experience or the chance to cheer their heroes court-side or ring-side. We go beyond the everyday to bring rewards that truly are once in a lifetime experiences.

No, PokerStars Casino is not available to players in West Virginia.

The PokerStars brand spirit drives everything we do. We do not fear uncertainty – we embrace it by delivering thrills and rewards to those who share the PokerStars mindset. I’M IN is the attitude that brings the PokerStars brand to life, a rallying call to those who love uncertainty. We invite people to join the PokerStars community and unlock the entertainment within by saying I’M IN.

While all casino games at PokerStars Casino will earn you valuable Stars Reward Points, the program is not limited to just them. You can also earn Reward Points by playing poker at the poker room or betting on sports events at the operator’s sportsbook.

There are six Treasure Chest levels at PokerStars Casino, each containing a reward of different value. As you would expect, higher-tier chests are worth more, giving back a higher percentage of the total money wagered.

One of the best things about PokerStars Casino is the wide variety of casino games it offers. From video slots to live casino games, the operator provides plenty of choices and more titles than any player could need.


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These and other promotional offers make playing at PokerStars US worth even more, as they give you something extra to play for on top of the regular rewards you can expect from the casino.

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As you would expect, video slots are the biggest category of casino games at PokerStars, with several hundred titles from studios like Play’n GO, NetEnt, and all available.

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Offer runs until May 15, 2025. Min deposit £10 using code ‘GET30’ required. Deposits with cards only. Selected games only. Casino Challenge must be completed in 3 days and Casino Instant Bonus redeemed in 7 days. 5 redemption points per £1 to convert bonus and winnings into cash. Max winnings 10x the bonus amount. Terms apply.

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PokerStars Casino kicked off 2023 with the Tuesday Treat promo available to all players. This promotion allows players to win an easy $100 bonus each Tuesday by following the operator on social media and answering simple questions.

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Poker Stars Casino stands out among casino sites with its well-recognized brand and vast poker options, complemented by a huge live casino and instant win games in the arena.

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A massive yes! It is one of the best and biggest online casinos in the gambling industry, one with the might and experience of PokerStars behind it. PokerStars Casino's Random Number (RNG) is tested by Gambling Labs International, which promises fair gaming.

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Offer runs until May 15, 2025. Min deposit £10 using code ‘GET30’ required. Deposits with cards only. Selected games only. Casino Challenge must be completed in 3 days and Casino Instant Bonus redeemed in 7 days. 5 redemption points per £1 to convert bonus and winnings into cash. Max winnings 10x the bonus amount. Terms apply.